Q: What is Hide IP?
A: Hide IP is an easy to use software helps you hide your IP address when you are surfing Internet.
Q: Is Hide IP free?
A: No, Hide IP is a shareware. You can try it before buy.
Q: Where can I find my IP on Internet?
A: You can visit to see your IP.
Q: I've some personal firewall software like Norton Internet Security. Why is Hide IP icon spinning for a long time?
A: Hide IP need to connect to Internet before it can work. So you need to conifg your personal firewall to let Hide IP out.
Q: What's the difference between Hide IP and Hide IP Platinum?
A: Hide IP and Hide IP Platinum both use HIGH anonymous proxy servers. Hide IP Platinum provids more advanced options. Like set a site which is used to test proxy servers, define your own Anti-Fake string, and easier to use Single click change proxy. With these advanced options, you could experience the faster anonymous surfing with any sites.
Q: Is it safe to use my credit card on the Internet?
We use a VeriSign certificate for Secure Socket Layer (SSL) transactions. VeriSign certificates offer strong RSA-based encryption for secure transactions, and allow a wider variety of browsers to be used than with certificates from other companies. Netscape Navigator versions starting at 2.0 are supported, as well as Microsoft Internet Explorer versions 3.0 and above. All of this means that your credit card information is sent directly to the credit card processor in a very secure manner, so that nobody else can see it. That protects you by ensuring that nobody but you and the credit card processor will see your card.
Q: If I pay for the program now, how long will it take before I receive my license key?
A:It depends on the payment method you use. If you order online with your credit card, you will have your Registration Code after you submit the order form and an email with Registration Code will be sent to you within 24 hours.
Q: Do I have to pay for upgrades?
A:No. All upgrades are free for registered users.
Q: I lost my Registration Code. Can you resend it to me?
A:Yes, please send us your name and address/email information, we will resend your Registration Code.
If you have other problems not list here, you are welcome to contact us . We will reply you as soon as possible.